Support
Need a hand with BigYap?
Email support@jellydevops.com and a real person will reply, usually within two business days.
When you write in, please include which app you are using (iPhone or Mac), the app version and a short description of what happened. Screenshots help. BigYap collects no data, so we cannot see your transcripts or logs unless you choose to send them.
Frequently asked questions
Does BigYap send my voice or text anywhere?
No. Recording and transcription happen on your device using Apple's on device speech recognition. There is no account, no cloud and no analytics. See the privacy policy.
Which devices are supported?
iPhone running iOS 27 or later, and Mac running macOS 27 or later. The iPhone app is on the App Store and the Mac app is a native download from this site.
Which languages does BigYap understand?
BigYap currently transcribes English only.
How do I dictate into other apps on the Mac?
Press ⌥ Space from any app to start a take, and press it again to stop. The text is pasted into the field you were typing in. Pasting needs the Accessibility permission. Without it, the text is copied to your clipboard so you can paste it yourself.
How do I delete my transcripts?
Open the History tab. Swipe a transcript to delete it, or use Delete all in the menu to remove all of them. Deleting the app also removes everything it stored.
Can I add my own words and names?
Yes. Add them under Vocabulary in Settings. BigYap uses the list to bias recognition and to correct near misses in the finished transcript.
Fixing common problems
The record button does nothing or says the microphone is unavailable
BigYap needs microphone access. On iPhone, open Settings, then Privacy and Security, then Microphone and turn on BigYap. On the Mac, open System Settings, then Privacy and Security, then Microphone. Also check that another app is not already holding the microphone.
Transcription is slow or fails the first time
The first take on a new device asks the operating system to download Apple's speech model. This is the only network activity involved and it happens once. Make sure you are online for that first take, then wait a minute and try again.
Text is not pasted into other Mac apps
Open System Settings, then Privacy and Security, then Accessibility, and turn on BigYap. If you updated the app, remove BigYap from the list and add it again so macOS refreshes the permission. Until then the transcript sits on your clipboard and you can paste it with ⌘ V.
⌥ Space opens something else
Another app or a system shortcut has claimed the same key. Change or disable the other shortcut, then quit and reopen BigYap so it can register the hot key.
Words are being cut off or dropped
Turn off filler word removal in Settings and record again. If the words come back, the filler list is catching a word you use on purpose. Adding the word to your Vocabulary protects it.
Report a bug or request a feature
Email support@jellydevops.com with the steps to reproduce the problem. The Mac app's source is public at github.com/James-Jelly/BigYap, where you can also open an issue.
Refunds and purchases
App Store purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple Account.
Last updated 8 September 2026 · jellydevops